How do I add an extra Thinking Egg to my reward?
Add $15CAD for every extra Thinking Egg you want to add to your reward.
If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. We’ve had a few people having trouble since they are trying to adjust their pledge via the Kickstarter mobile app. If you are using the app to adjust your pledge and it’s not working please use a desktop or laptop adjustment your pledge and it should work A-Okay!
If you have not backed this project, click “Back this Project” and pick one of the rewards.
Every backer can pick one and only one reward level.
If you have any questions about this or this does not solve your problem, please send us a DM and we’ll get it all solved and sorted for you :)
Last updated: March 21, 2018 16:24
How do I select what Thinking Egg material I want?
After the campaign ends we will send you a survey so you can choose your Thinking Egg material/s and add your address. You’ll also be able to add more Thinking Eggs to your pledge via the add-on section of the survey. You choose and we’ll handle everything else!
Last updated: March 12, 2018 21:01
What do the Thinking Eggs weigh?
Each Thinking Egg differs in weight (not size) based on the element it is made out of. Heaviest to Lightest: Brass: 25.5g Howlite: 11.3g Lava: 8.5g Pine: 2.8g
Last updated: March 22, 2018 15:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.